Job Summary: The Pit Lead ensures customer service and supervises personnel working in their respective areas. He/she preserves the integrity of the games by providing close oversight of employees and customers, and provides a pleasant and professional environment.

Essential Duties and Job Responsibilities:

• Supervises dealers and all other pit area personnel to ensure game protection and policy and procedures are adhered.
• Continually observes games in progress for possible irregularities in player or dealer conduct.
• Must be knowledgeable and up to date on all current casino promotions.
• Ability to effectively coach individuals on company and departmental policy and procedure violations.
• Maintain visual presence on the casino floor at all times. Must remain in assigned section or pit area until relieved by another Pit Lead.
• Must walk the entirety of the pit area assigned while continuously watching fellow employees and customers.
• Render impartial decisions in the event of disagreements between players or between players and dealers, using all available means.
• Communicate to Pit Manager any irregularities or discrepancies that occur on a table or with a guest.
• Meet attendance guidelines of the job and adhere to regulatory, departmental, and company policies and procedures.
• Perform additional duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Minimum 2 years supervising experience in a gaming and/or hospitality environment and at least 1 year dealing experience preferred.
• Must be able to work flexible shifts in a crowded and noisy environment. 

Physical, intellectual and environmental conditions:

• Ability to handle stressful conditions with customers and employees.
• Ability to maintain a calm and professional demeanor at all times.
• Must be able to stand on feet for extended periods.
• Must be able to handle difficult customers and employees.