Running Aces Casino & Racetrack
  • F&B
  • Columbus, MN, USA
  • Full Time

The Food & Beverage Director is responsible for ensuring maximum customer service and satisfaction through the execution of operations in the front of the house.

Essential Duties and Responsibilities 

  • Enforces performance standards, policies and procedures to ensure compliance with Company expectations
  • Responsible for scheduling, training and performance management of employees to ensure staffs compliance with all customer service and operational needs
  • Ensure all day-to-day operations run in the most efficient way possible
  • Reviews and approves all recommendations to hire, transfer, promote, discharge, evaluate, assign and disciple employees in a fair and equitable manner
  • Maximizes cost effectiveness within the Department, by creating and ensuring compliance with established budget, labor and revenue benchmarks
  • Responsible for the intake, review and action of all customer complaints in Food and Beverage
  • Monitors and evaluates job performance of employees and managers, to provide feedback and coaching in order to enhance skills
  • Escalates operational deficiencies to CEO/President; provides suggestions to and from leadership team on recommendations for improvement
  • Sets priorities for the team
  • Special projects and other tasks as needed

Qualifications 

  • Previous Leadership experience required
  • Previous Food & Beverage experience required
  • Excellent verbal and written communication skills
  • Ability to handle multiple projects simultaneously; including organizational skills
  • Ability to set priorities for Department
  • Ability to handle confidential information
  • Ability to deliver feedback to people with varying levels of experience

 

Running Aces Casino & Racetrack
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